Frank Casino

Frank Casino is a Malta based online gambling house that has recently updated its services. Most importantly, the company behind this house is perfectly legitimate and holds a license issued by the Malta Gaming Authority (MGA). The latter happens to be one of the strictest jurisdictions around the globe, so we believe you shouldn’t face any troubles when it comes to the safety or fairness of the games.

This being said, Frank Casino comes with an impressive range of games, powered by more than 80 game suppliers. Still, no sports betting is available here, so keep this in mind.

On the flipside, the promotional campaigns are quite limited in number, so despite the valuable rewards, we consider them to be rather mediocre. Another thing you should also take into account is that this casino might charge some transaction fees reaching up to 2%. In fact only the first withdrawal for the day is free, and any further transactions may come with the above mentioned tax.

So is it yea or nay after all? Let’s explore all of the services in detail before reaching the final decision, starting with the bonuses:

Bonuses

Apparently, this house comes with several Tournaments with impressive prize pools and a Status System that can grant you additional rewards based on your rank. But apart from that, the rest of the promotions don’t seem like anything to get excited about. Yes, the Welcome bonus is definitely attractive, plus that you also have one Cash-back and one offer for Live casino betting, but where are the regular weekly or weekend reload bonuses for example? Not to mention that the Starter Pack actually covers only your first deposit here instead of the first three or four, but for that in a minute.

On second thought, the bonus conditions seem up to standards and rather favorable, so we have no complaints in that regard. Let’s have a closer look:

The Starter Pack is actually your first deposit bonus. It features 100% up to €500 and 50 free spins and is available for newly registered users only. The free spins are credited for the game 6 Tokens of Gold but also beware that not only the qualifying game but also the whole bonus may vary depending on your country of residence. This being said, the qualifying deposit is one and the same for all and features at least €10. This is actually a pretty affordable entry point which is even lower compared to the standards for the sector (around €20 to be exact). The same applies for the wagering requirements as well – they seem highly favorable and more or less easy to achieve. To be precise, you need to make at least 27 turnovers of your deposit and bonus and at least 30 of the free spins’s winnings. As a comparison, most of the houses tend to ask for between x30 and x40 wagers, so you see the conditions here are rather relaxed. Don’t forget to meet this requirement, otherwise no withdrawals would be allowed. In addition, you have 7 days to use your reward and complete the turnovers after the bonus activation. If you fail to do so on time, the whole bonus and all associated winnings will be voided. And finally, beware that this offer is subject to a maximum cash-out limit of €2000, which happens to be the maximum value you can turn into real money. The rule is fine actually, especially given the fact that it applies for bonus and free spins separately.

Gold Rush Live is a promotion you can use on live casino games only, as the name suggests. It’s available every week on Mondays and Wednesdays only and can grant you €10 extra credit to use on Lightning Roulette powered by Evolution. All you have to do is to invest at least €50, which is a rather high entry point for such a reward, but that’s just our opinion. Furthermore, in order to turn the wins into withdrawable funds, players need to complete a wagering requirement of 15 times the bonus, which is definitely more like it. The condition fits in the standards for the sector, so we are fine by it. In addition, the maximum you are allowed to withdraw is said to be up to €100, which is not bad at all. In addition to that, you have 30 days to complete the wagers and that’s a pretty generous timeline.

The Cash-back is said to be granted once at the beginning of the month, so it’s a monthly reward. The maximum cash-back is said to be 13% up to €3000, but the exact amount of the refund actually depends on your level in the Status System, which is some kind of VIP or Loyalty program. As a matter of fact, as a new player here you won’t be able to benefit from this promotion. However as you earn points and rank up the refund will become better and better the higher you reach. For example Station 5 to 8 players can get 2% cash-back up to €1000 so this is the minimum bonus. With each new status the cash-back rises, so in order to get the maximum of 13% you need to level-up to Stations 25 to 27. The wagering requirement also varies depending on your status. For statuses from 1 to 8 you’ll need at least 15 turnovers in order to perform any payouts. Levels from 9 to 16 come with x10 wagering requirements, while rewards issued to 17-27 level players are subject to x5 wagering rule.

And speaking about the Status System, here’s what else you need to know. The wagering requirements explained above apply for all rewards granted through the program such as free spins, cash bonuses, and of course cash-backs. As we pointed out already there are 27 ranks in total that you can reach the more active you are. A player's station depends on the bets made for real money, during each calendar month. For every €20 bet, you get 1 Frank (FR). Still, keep in mind that every first day of a new month at 00:00 UTC, a player's Frank points and station are reset.

Furthermore, there are also a couple of great Tournaments such as the Drops and Wins Live casino powered by Pragmatic Play, the Cash Days Tournaments by Playson, or the Short Races again carried out by Playson.

In addition to that, on its website the casino mentions that a Birthday gift and a Bonus Shop are available, but unfortunately we were unable to find such deals.

License

Frank Casino is owned and operated by Avento MT Limited, a company established in accordance with Maltese law. It’s also fully regulated and licensed by the Malta Gaming Authority (MGA) and the latter can easily be verified. Just look for the regulator’s logo at the bottom of the page – it’s actually a dynamic seal that leads to the license itself. Have a look:

This is the easiest way to confirm that your new casino of choice is truly reputable and adhere to all necessary rules. The latter is essential since this is the only way to ensure safe and fair gambling. In this case, MGA is one of the strictest and toughest regulatory hubs around the globe, which also comes with impeccable reputation. And there’s no surprise for that, given the severe requirements and rules all licensed casinos must meet. In this case, Frank Casino also claims to conduct its business by adhering to worldwide quality standards, so let’s see which exactly they are:

• As a beginning, advanced encryption technology must be used in order to protect sensitive data such as banking details and personal information. Anti-fraud policies are another essential part of every regulated MGA enterprise.

Frank Casino claims to use a powerful anti-fraud software designed to identify and protect its customers against fraudulent activities in the online gambling environment. It also states to make its best in order to guarantee the security of its customers’ privacy, as well as payment data security. Additionally, both the main and mobile websites of Frank Casino use cutting-edge encryption technology to fully protect your personal information.

• The responsible gaming tools are another thing that every licensed casino must provide to its customers. This means that you should be able to create a healthy and safe gambling environment with the ability to set deposit limits, session limits and self-executions options in general.

In this case, the casino claims to offer a range of services to assist you if you feel that you are developing a dependency towards gambling. For example you can set a limit on the amount that you may wish to spend or on an amount you may wish to deposit within a specific period of time. This means that you can set a deposit, betting, or loss limit. Apart from that you can also exclude yourself from playing for a definite or an indefinite period of time or set a maximum session time spent on gambling.

• With regulated casinos all games must be provably fair. Random Number Generators (RNGs) must be used in order to ensure the genuine and unbiased outcome of each game.

Frank Casino states that all games available here are certified and that the casino uses a reliable RNG that undergoes regular checks by independent companies.

In addition, this page is accessible in several different languages:

Languages: English, German, Portuguese, Russian

On the other hand, the list of banned territories is rather long, so we suggest having a look at it beforehand:

Restricted countries: Netherlands, United Kingdom, Show All, Afghanistan, American Samoa, Aruba, Bermuda, Bonaire, Sint Eustatius and Saba, British Indian Ocean Territory, Curaçao, Falkland Islands, France, French Guiana, French Polynesia, French Southern Lands, Gibraltar, Guadeloupe, Guam, Guernsey, Iran, Iraq, Isle of Man, Israel, Jersey, Korea, North, Libya, Martinique, Mayotte, Montserrat, Netherlands Antilles, New Caledonia, Norfolk Island, Northern Mariana Islands, Palestine, Puerto Rico, Reunion, Saint Barthélemy, Saint Helena, Saint Martin (French part), Saint Pierre and Miquelon, Sint Maarten (Dutch part), South Georgia and South Sandwich Islands, Syria, Turkey, United States, United States Minor Outlying Islands, Virgin Islands, British, Virgin Islands, U.S., Wallis and Futuna Islands

Deposit and Withdrawal

Currencies: Brazilian Real (BRL), Canadian Dollar (CAD), Euro (EUR), Indian Rupee (INR), US Dollar (USD)

Frank Casino happens to work with a nice variety of banking options including credit/debit cards, bank transfers, crypto transactions, and many popular online solutions such as Skrill, Neteller, MuchBetter, Interac, Astropay, Neosurf, Flexepin, and Paysafe Card to name a few. We are pleased with the diversity of payment methods since you have many and different options ahead. Still, there are some payment fees that we are not happy about, at least to say. Have a look:

As a beginning, the minimum you are allowed to invest with either of the banking options is said to be at least €10. This is actually a pretty affordable amount and is even lower compared to the standards for the market (around €20 to be precise). Still, the maximum deposit limits are not specified.

When it comes to the deposit fees however, things get a bit complicated. Usually deposits come with no fees at all, but this might not be the case here. As the casino states in its Terms and Conditions, it may charge assigned fees for processing deposits – if such fees occur, they shall be possible to see when making a deposit and shall also be seen in the respective section of the Website. The fees that are to be deducted by the payment systems shall not exceed 20%, which still sounds mind-blowing, so keep this in mind and keep your eyes open.

The ways to withdraw your funds are pretty much the same with some small exceptions. The minimum cash-out amount is also €10 and that’s great news, since it fits in the standards for the sector perfectly. To be precise, most of the houses usually ask for around €10 or €20, so as you see everything’s on point in that regard.

The same cannot be said when it comes to the transaction fees however. Apparently, Frank Casino tends to charge additional fees. According to the Terms and Conditions, the house may charge assigned fees for processing withdrawals and this shall be clearly stated when you perform a withdrawal request.

More specifically, the Company provides an opportunity to make the first payment without fees within 24 hours. In case a second/further subsequent payments are processed within 24 hours (the beginning and the end of the day correspond to GMT time zone), a 2% fee of the withdrawal amount will be withheld. So in short, you can have only one free withdrawal per day, which doesn’t sound fair to us.

In addition, pay attention that the casino may carry out additional verification procedures for any payout exceeding the equivalent of €1000 or cumulative withdrawals exceeding €2000. Such verifications may include copies of your passport, national Identity Card, copies of utility bills, and/or copies of the credit/debit cards used to make deposits.

In order to make any withdrawals you should also meet the rollover requirement of x1 which in short means that the full amount of the deposit must be wagered at least once. If not, the casino may withhold a fee of up to 10% (but no less than €5) from any funds held in your account. All in all, this is a standard rule that aims to combat money laundering and that every other reputable casino tends to implement as well.

As for your account, it could also trigger some fees if it becomes inactive. An inactive account is considered any account that has not been used or entered for 6 consecutive months, so keep it in mind. After your account turns inactive a monthly administrative fee of 3% will be charged. Also beware that if you don’t log in for 30 consecutive months your account will become dormant and it may be closed. The good news is that the casino will contact you three months prior to these changes plus that you can always log in and reactivate your account. All in all, the whole rule is absolutely common for the sector, so it’s nothing to worry about. As for the administrative fee, usually most of the houses tend to charge around €5 or €10 per month, while in this case it’s 3% but no less than €10, as the house states. So, the tax may be a bit higher than the common amounts, keep this in mind. You can read the full statement down below:

Games and game suppliers

Frank Casino collaborates with a great number of game suppliers – around 82 to be exact. As a comparison most of the houses tend to partner with around 80 to 100 software developers, so the range here is pretty impressive. Especially for an MGA licensed casino – as you may know the Malta Gaming Authority has some stricter requirements towards the game providers which in most of the cases leads to a more narrow selection of brands. This is not the case here though, since you have many and varied game suppliers at your disposal. Not only that but you can also spot on the list some quite popular and iconic names such as Pragmatic Play, Quickspin, NetEnt, Evolution, Thunderkick, Yggdrasil, Playson, Play’n Go, and Amatic. Here’s the full list:

Game providers: NetEnt, Microgaming, PragmaticPlay, Playson, Play'n GO, Yggdrasil, Wazdan, Evolution, Ezugi, Thunderkick, Quickspin, Red Tiger Gaming, Amatic, Big Time Gaming, Endorphina, Push Gaming, ELK, Green Tube, Booming Games, Red Rake, Betsoft, 1x2gaming, Blueprint, Lightning Box, Evoplay, Fantasma, Foxium, 2BY2 Gaming, Rabat, Just For The Win, Old School Studios, Triple Edge Solution, Stakelogic, ReelPlay, Revolver Gaming, Ggames, RubyPlay, Games Inc, Spribe, Swintt, Authentic Gaming, Betixon, Mascot, Slotmill, Apollo Games, BetGames.tv, Gamomat, Fugaso, ISoftBet, Skywind, Games Lab, GameArt, Nolimit, Tom Horn, Kalamba, Iron Dog Studio, TrueLab, 4ThePlayer, Leander, Leap-Gaming, Hacksaw, Relax Gaming, Oryx, PGSoft, CT Interactive, NetGaming

The gaming lobby itself is up to standards, with a well-organized menu and easy to navigate overall layout. There are several categories such as Top, Live games, Slots, Table games, New games, Jackpots, Video Poker, Live RTP, and More games.

The Slots are maybe the main reason to be here, so we are glad to say that you can find virtually thousands of titles with different themes that cover a wide range of topics, from fantasy to nature. Some of the trendiest slots here are Gates of Troy, Wild West Gold, John Hunter, Book of Dead, Fortune of Giza, Big Bass Bonanza, Candy Stars, Starlight Princess, The Dog House, Legacy of Egypt, Doom of Dead, Gigantoonz, Legacy of Dead, Moon Princes, Rise of Merlin, Book of Gold, Wolf Power, Solar Queen, Midas Coins, Bell Wizard, Lollipop, Age of Asgard, Gonzo’s Gold, and Starburst just to mention a few of them.

There are also some pretty popular Crash games such as Aviator, Plinko, Maverick, Retro Galaxy, Mines, Crash Out Fireworks, and Spaceman.

The Table games are also satisfying enough with many engaging titles on the list such as Single Deck Blackjack, Super Wheel, Roulette Pro, Three Hand Casino Hold’em Poker, Multihand Blackjack, Baccarat Pro, Atlantic City Blackjack, Double Zero Roulette, Gold Roulette, Ultimate Blackjack, European Roulette, Premier Roulette, Caribbean Blackjack, Baccarat Deluxe, Video Poker, Joker Poker, Five Hand Blackjack, Andar Bahar, Magic Poker, Blackjack Multihand, Lightning Baccarat, Dragon Tiger, Four Card Poker, Monopoly Big Spin, Caribbean Stud Poker, and Virtual Roulette for example.

The Live Casino games seem to be top-notch so if you are mainly interested in live dealer activities this might be the right place for you. To be honest, it’s not the broadest selection of live games we have seen, but it’s still varied enough to please the potential customer. Not to mention that the titles here are powered by prominent brands such as Pragmatic Play, Evolution, Ezugi, Authentic, and On Air. This being said, here’s an example of what you can enjoy here – Blackjack Azure, Mega Sic Bo, Speed Baccarat, Speed Baccarat, Russian Roulette, VIP Blackjack, Roulette Macau, Green Roulette, Fortune 6 Baccarat, Auto Mega Roulette, Blackjack Ruby, Snakes and Ladders, Mega Baccarat, Mega Wheel, Andar Bahar, Boom City, Speed Roulette, No Commission Baccarat, Unlimited Blackjack, Teen Patti, and Crazy Coin Flip. Unfortunately no Poker live games are to be found, though.

No Sports betting is available here, so keep this in mind.

Conclusion

Overall, we consider Frank Casino as being a decent online gambling house with many positives on its side. Starting with its legit e-gaming license issued by not anybody, but MGA, and continuing with the broad gaming library and variety of payments. Still, we are not particularly happy with the small range of promotions. Not to mention the transaction fees that may occur and that don’t seem to be much fair. For this reason, we suggest giving this house a try but remaining on guard when placing deposits or withdrawing your funds.