Superwin

Superwin is a casino which proves that first impressions are often misleading! That is because the house had a lot going for it. At the time of writing, it has just been launched, and new online casinos opening their virtual doors is always exciting to a lot of players. Secondly, the website the casino operates from is designed to be easy to navigate and has some interesting features. For example, you can see a music player to the left corner of the website, and there are a couple of tracks the casino lets you listen to. You can even add your own music too!

However, there is more to a good casino experience than that, and we are concerned with the fact that Superwin fails on every other front! We expect a lot of transparency from the houses we cover, and yet, were able to find none here. There are no legal documents for the player to see, and so, crucial aspects of the deposit and withdrawal policies of the house are unknown. There is also the fact that the house is not licensed, and lies about being regulated, which is quite bothersome.

Aside from the previous flaws, the casinos also has issues with the games you can play – there are barely any of them, to be precise! It features a very small range of Game suppliers, which leads to a predictably narrow library of things to bet on. The bonuses with the house are not explained whatsoever either. Overall, there is a lot to say about this casino, and most of what we do have to say about it is not praise at all! So, let's take a closer look at these issues and everything else you need to know about Superwin:

Bonuses

There really is barely any information about the different types of bonus with Superwin. The casino seems to offer a couple of them, though:

One thing the savvy reader will note is that there is no Welcome Bonus. These kinds of promotions are usually the most generous, and are offered to newly signed up players. We have seen casinos offer 100%, 200% or even 300% of the first deposit you can make. And while the specific promotions any house has to offer are entirely up to the casino operator, not including a welcome bonus feels like a massive missed opportunity for Superwin!

Next, there are a couple of bonuses, but the full extent of the information Superwin provides about them starts and ends with the name of each of these promotions. The casino lets us guess what else its promotions might consist of! Luckily, we have covered enough different houses to be able to say what they might provide the player with. Let's take a look:

• Missions are a common way for casinos to engage with their clients, and to offer them rewards for sticking around and playing certain games. Usually, you are given a different set of those missions on a daily basis. These can be quite different, and completing them can give you different rewards, too. Said rewards are most commonly different types of in-house currency. This currency can be traded for special rewards, most commonly bundles of Free Spins and Bonus cash. We do not have any information about what these rewards can look like with this particular house, though, neither what their wagering requirements and cash out limits can be.
• The next bonus type with the casino is the Rebate. This usually means that there is a Cashback Bonus, or a Rakeback bonus. The former represents a chance to get some of your losses credited back to your account. For example, if the cashback bonus is weekly, you can get a certain percentage of each week's bad bets back! Usually, these bonuses recover around 10% of your losses and come with low wagering requirements, so they are pretty great. The second meaning of the word Rebate might mean there is a Rakeback bonus, which is a different type of promotion altogether. The bonus is similar, but different to the one we just covered. That is because, while Cashbacks are calculated on your losses, Rakebacks add a small percentage of every wager to your account balance. This means the outcome of the bet is actually irrelevant. The percentage is usually under 1%, but it can add up.
• Lastly, Superwin mentions VIP rewards. Most houses nowadays have some kind of way to reward their loyal players, and the more you deposit, the more you can progress in their Loyalty programs. Said programs are full of different rewards, and you can expect to get Bonuses, Free Spins and other such promotions, with higher amounts of money and spins provided and lower requirements for cashing out. You can also expect to get a number of special perks, like priority withdrawals and sometimes even a dedicated account manager assigned to you!

License

One of the most concerning things about this casino is the fact that it does not have a license, but also lies about it. Here is what the house has to say about its regulation:

It claims to be licensed by the Antillephone. This is one of the four regulatory bodies which oversee the egaming sector of the small Caribbean country Curacao. These four bodies have become the most common place for new casinos to be licensed, and it would be believable that Superwin has also managed to get the approval of the Antillephone. However, besides believable, this fact needs to be verifiable! The regulatory body has implemented a very simple way for houses to be able to certify that they are licensed by it. All they need to do is implement the Antillephone Digital Seal in their websites. This seal looks like the logo of the regulator and can be clicked on, leading the player to the register of the body where the license of the casino can be verified.

What it does not look like is the following logo, which we found on the website of Superwin:

GC are the initials of Gaming Curacao – another one of the four master license issuers in the Caribbean nation we mentioned. It also uses the same Digital Seal technology, but what Superwin has featured on its website is no such seal – it cannot be clicked on, and it does not lead to any register. Therefore, we cannot verify that the house is licensed by the Antillephone, and it seems to have implemented the wrong Seal if it wishes to convince us it was regulated by the GC. So, we cannot help but come to the conclusion that Superwin is not licensed.

That does not automatically mean there is something fraudulent going on with the casino, mind you. It is just unsettling that it would lie like that! The lack of regulation does mean there are several kinds of protections you won't have access to as a player, which is a serious negative consequence. Here is what these are:

• There is a lot of information which you need to submit when signing up with any casino. Said information can include details on who you are, where you live, as well as all manners of details about the payment methods you seek to use and so on. Licensed casinos are required to safeguard that, by encrypting it with some of the strictest security protocols that are available to them. This makes data leaks, or your personal information being obtained by hackers pretty unlikely.
• Secondly, the games you can play with licensed casinos are under a lot of scrutiny as well. Licensed operators need to be able to prove the outcomes of the games are not unfair to their players. To that end, they submit them for audits. The audits are performed by independent professionals, which are picked by the regulator, in order to ensure there is no conflict of interest. That way, you can be sure you are playing actual games of chance!
• Thirdly, there is also a set of measures casinos are required to undertake, in order to fight problem gambling. That is always an area of focus for regulators, and their subjects need to make sure they offer self-exclusion options to their players. These options can include custom deposit limits, time out warnings, or reality checks, and even the ability to close down your own account if you need it. Additionally, houses need to offer you tons of information, on what problem gambling can look like and where you can seek help.

As you can see, sticking with licensed houses will make for a more fun and reliable time betting. Nevertheless, let's get back to Superwin. Here is a list of the two languages the house lets you view its website in:

Languages: English, Portuguese

On another note, here are the countries from where no new players with Superwin are accepted, in compliance with their internal regulatory policies on online gambling:

Restricted countries: United States, United States Minor Outlying Islands, Virgin Islands, U.S.

Deposit and Withdrawal

Cashin in and out of most casinos is a simple and straightforward process, but they nevertheless provide you with tons of options for depositing or withdrawing. That is just not the case here – instead, the house will let you deposit and withdraw only via one deposit method and via one currency. Here is what those are:

Currencies: Brazilian Real (BRL)

From the fact that Superwin only accepts PIX and the BRL, we can conclude that the casino seeks to target players from Brazil as its core audience. If you are one of them, you should know that most houses which also accept players from your country actually offer tons of other payment methods as well. These can include Boleto, as well as many e-wallets and even crypto.

On the other hand, by only offering one payment method, Superwin restricts everyone in a very uncompetitive way. What's more, it does not really provide us with any information on how much you need to cash in to be able to play. Usually, casinos like it need about 5 to 10 BRL to be able to open you an account.

We don't think the casino charges any deposit fees. Most houses avoid doing so these days, but third party charges with them, demanded by the payment provided need to be covered by the player. Now, let's take a look at the withdrawal conditions:

There is not much the casino specifies about them, besides there only being one payment method. We sincerely hope that there is a low minimum and a high maximum withdrawal amount, but there's no way to be certain.

What's more, most houses have a certain amount of times you are expected to wager your deposited funds with them in order to be able to withdraw – usually, this is between 1x and 3x. Without access to any legal documents, whether Superwin has such a policy is up to anyone's guess. That is the case with the withdrawal times with the casino, which can be anywhere between 24 hours and a day or more. We don't expect there to be withdrawal fees either, but, once again, potential third party charges are going to be left to the player to pay.

Overall, even if we had the necessary information about the payment method the casino accepts it would still be needlessly restrictive and lack any kind of competitive edge. The bad payments policies of Superwin are an excellent reason to avoid it.

Games and Game Suppliers

Here is a list of the Game suppliers which we saw on the website of the casino:

Game providers: Microgaming, ELK, Slotmill, Hacksaw, Dragon Gaming, PGSoft, Relax Gaming, Thunderkick, PragmaticPlay, Evolution, Ezugi, Other

We counted under 20 of these developers, which is not competitive whatsoever. In general, we expect no less than 50 of them! Still, here are the games you can play:

• Slots: There are not many games within this category, but at least Superwin partners with Pragmatic Play to bring its players classics like Big Bass Bonanza, Gates of Olympus, Wolf's Gold and many others. There are also lesser known games to discover too, but we expected much more!
• Table Games: There are many versions of Baccarat, Poker, Blackjack and Roulettes, and both of these can be played with either a live or virtual dealer.
• Game Shows: There are also a couple of game suppliers Superwin partners with which create Game Shows. These are Pragmtic, Evolution and so on. This means you can play Crazy Time, Gonzo's Treasure Hunt, Crazy Coin Flip and other such shows!
• Crash Games: These fast-paced casino experiences are available with the house, and you can play Aviator, Spaceman and so on.

Conclusion

It is hard to imagine a more underwhelming casino than this one. It fails at every turn, and there is just nothing it can offer which other houses have not already done  a thousand times better. So, we recommend avoiding Superwin and sticking to these other houses instead!