Table of contents
You would probably not be surprised to discover that PlayAUD is an online casino which seeks to attract the attention of the Australian player. And if you are one of these players, you might want to read on, because this casino is far from the best place to play your favorite pokies.
Instead, it is, hands-down, one of the worst houses we have ever covered. The most serious issue PlayAUD is the fact that it provides absolutely no information about who runs the casino or from where. There is no legal documentation either, which means we have no info about a number of important aspects of its services, such as what its processing times are for withdrawals, whether there are any fees associated with them and so on.
The major claim to fame of the casino is the various bonuses it offers. And indeed, we have to concede that PlayAUD has more promotions available than the average house nowadays. However, they are very unrewarding. What's more, there is a lot of information about the various bonuses which is just not provided by the house, meaning they are pretty vague about their wagering requirements.
Overall, we think you should avoid this casino at any cost. If you are wondering what its services look like, check out the following review instead of wasting your time with PlayAUD:
Below is a list of the promotions available with the casino:
|Cash out limit
|No Deposit bonus
|3x the issued bonus
|Daily Free Chips
|App Download Bonus
|Social Media bonus
|Unlimited Slot Bonuses
|Lucky Star bonuses
|VIP Weekly Rewards
|5x the issued bonus
As you can see, there's a lot of information which is missing from the table, and there is just one promotion about which PlayAUD has specified the rules we expect to be able to know. Some of the bonuses don't even mention what you can get from them, making them somewhat pointless.
Still, let's take a closer look at every one of the promotions:
- The No Deposit Bonus might seem very attractive, as it awards newly signed up players with up to 28 AUD. It seems that you can withdraw up to 20 AUD out of that, but there is no information about whether there is a wagering requirement to clear. Normally, casinos require you to wager such promotions between 30 and 40 times to be able to cash them out. And since the rest of the promotions of PlayAUD have similar restrictions, we believe this one does too!
- If you wish to cash in with the casino, you will be able to claim its Welcome Bonus, provided you've deposited no less than 30 AUD. This is a pretty standard asking price, but the promotion is not as generous as some other initial deposit bonuses. It adds just 50% of the amount you've cashed in to your account, up to an unknown maximum. On the other hand, there is a wagering requirement of just 3x you are expected to clear. This is actually lower than the range we pointed at earlier. Nevertheless, we don't believe the bonus is worth it.
- The Daily Chips offered by PlayAUD are actually random sums of money that players get issued to their accounts on a daily basis. We don't have any information other than that – so there's no telling what the minimum and maximum bonus amounts are, nor what their wagering requirement is. However, the maximum you can get out of the bonus is just 20 AUD, and it cannot be claimed if you have another active promotion. So, it cannot really be all that impactful.
- The casino has a mobile app, which is tied to the App Download Bonus. To claim it, you need to do just what the name of the promotion implies. It awards you with 20 AUD, which you then need to wager at least 10x if you wish to cash out. This is a rather low wagering requirement. There's also a cash out limit of 20 AUD to the bonus. Since the promotion does not require you to deposit, this is a fair condition, in our view.
- The Social Media Bonus awards you for sharing your account's unique referral link to a Facebook group to get a random amount of cash. The minimum and maximum amounts you can get are not known, and neither are the conditions you need to meet in order to withdraw the bonus. The only relevant bit of information the casino shares about it is actually the maximum cash out limit, which is once again set to 30 AUD.
- PlayAUD features three different Referral Bonuses. The first of them grants you 3 AUD for every player who signs up with the unique referral link we mentioned. There is a 15x wagering requirement for these funds. The second bonus nets you 30 AUD if the referred account deposits the same amount of money to the casino, with a low 3x wagering requirement. The final bonus awards you a 5% commission rate from the accounts you've referred. The issue with this third bonus is that there's absolutely no way to know how this commission is calculated – is it 5% of the referred account's deposits, their wagers or something else? None of these bonuses mention how many times they can be received in total either, which makes them somewhat off-putting.
- Finally, we get to the regular deposit bonuses of the casino. As you will see, these are far less rewarding than they should be! Let's start off with the Lucky Star Bonuses. There are three of these perplexing promotions, which award you with 20 AUD, 7 AUD and 3 AUD. All of them but the last, and smallest, bonus, require you to cash in 20 AUD to obtain. The last bonus demands twice that for some reason. All of the promotions can be claimed once per day, and there is no reason why anyone would pick anything but the highest one. The 20 AUD and 7 AUD promotions share the same wagering requirements of 5x and the same cash out limits of 1000 AUD. The small 3 AUD bonus has no wagering requirement, and a maximum cash out of 88 AUD.
- There is also a bunch of Unlimited Slot Bonuses, which grant you between 5% and 10% of any deposit you make. The promotions can be claimed an infinite amount of times, even within the same 24 hours, but none of them can stack with other bonuses. They have a maximum bonus amount of 188 AUD, and require deposits between 20 AUD and 150 AUD to claim. The wagering requirements for the promotions are between 2x and 4x. Perplexingly, the lower your bonus percentage is , the lower your wagering requirement. We find a 10% bonus which requires a minimum deposit of 150 AUD to be incredibly underwhelming, no matter how many times you can claim it!
- Next, we'd like to touch on the Daily Challenges. This is another series of three bonuses which all pose the same challenge – deposit a certain amount of times. The bonuses require three, six and nine deposits of 20 AUD or more to be performed within the same day to unlock their three rewards. Said rewards are of 5.88 AUD, 10.88 AUD and 15.88 AUD. Now, this means the bonuses add a bit less than 10% of the funds you've cashed in. However, they cannot be stacked with each other – so you need to clear the wagering requirements for either one of them to be able to get the next bonus. Said wagering requirements are nowhere to be seen, of course. The cash out limit is set to 250 AUD for all three bonuses
- Finally, the worst bonus of PlayAUD is hands down its VIP Weekly Rewards. These are three bonuses, issued to players based on their total deposit amount for the previous week. If you cashed in 1000 AUD, you will get a bonus of 58 AUD. 1500 AUD cashed in nets you 88 AUD, and there is a 108 AUD bonus for players who have deposited 2000 AUD or more. When we put the deposit requirements and the rewards side by side, you can see how underwhelming they are. The bonuses are a bit over 5% of the deposited sums, which is an exceptionally low amount to offer for how high said sums need to be. What that leads us to believe is that PlayAUD simply does not value its most loyal players. The wagering requirement for the bonus is 5x and there is a 5x cash out limit to them, too.
As we mentioned at the start, this is a completely unlicensed casino, meaning that the players will not have access to any of the protections and guarantees they might expect from regulated houses. There are different rules in every jurisdiction about what these are, but we'd like to list the policies that the Curacao regulatory bodies require casinos to follow. Most houses are licensed with said bodies nowadays, which is why we consider their regulatory rules to be a bit of a benchmark for the industry. Here is what those rules look like:
- Licensed casinos are able to guarantee that their games are fair. That is because said games have undergone stringent audits, in order to ensure just that. Said audits, performed by independent professionals, go over the mathematical algorithms used to determine the outcome of bets. This way, the games cannot pay any less than what they are supposed to.
- There is also a lot of importance regulatory bodies pay to ensuring the player is protected from developing problematic gambling tendencies. To that end, each licensed casino needs to offer a wealth of information about what said tendencies can look like, as well as where to seek help if one suspects they have developed them. What's more, players have access to certain self-exclusion measures they can opt in to at any time, without needing to justify themselves. These measures can be anything from setting custom deposit limits on your account, to even closing it down unilaterally.
- There is also a series of rules regarding the storing of player data. Every casino collects sensitive information about its users, and even PlayAUD requires you to verify your phone number before signing up. Leaking this information can cause a lot of damage, which is why licensed houses need to store it and encrypt it using some of the best security protocols they have access to.
We much prefer regulated casinos to unlicensed houses like this one, and have hopefully managed to convey exactly why they are superior. Let's get back to PlayAUD, though. Here is a list of the languages the casino's website can be viewed in:
Languages: English, Chinese, Vietnamese
And here are the different jurisdictions from where players will not be able to sign up and play, due to their regulatory policies regarding online gambling:
Deposit and Withdrawal
When it comes to cashing in and out, most casinos nowadays are able to offer a plethora of options to their players. From credit cards, through e-wallets and vouchers, to even payment methods like crypto and localized bank transfers, they try and make it as easy as possible for players to transact.
That is not the case here, with PlayAUD only accepting payments via bank transfers. Here is an outline of how you can cash in to the house:
Currencies: Australian Dollar (AUD)
Bank transfers are generally not the best payment method when it comes to casinos, because they can be slower than the rest of the payment solutions we listed. What's more, such payments generally tend to come with higher third party charges, which you would generally be expected to cover.
On the other hand, the minimum deposit is just 20 AUD. This is generally an acceptable amount which we would place towards the low end of what is nowadays required of the player to cash in, but there are houses which can have even lower entry cost requirements.
Without PlayAUD's Terms and Conditions, we cannot see whether it has any fees for deposits. We don't expect that it does, because most houses charge nothing for cashing in or out. However, a confirmation of that would have been nice.
Now, let's examine the withdrawal policies:
Once again, there is only one payment method available. As we said, we have no access to the Terms and Conditions of the house, so we cannot know whether you are expected to wager your deposits any specific amount of times before you can cash out. Generally, you are expected to do so to comply with the AML policies of the casino.
There is a higher minimum withdrawal amount than we are comfortable with – 50 AUD. This is more than twice the minimum deposit, and also a pretty uncompetitive sum in general, when one considers the rest of casinos out there nowadays.
We have no information about the processing times players can expect either, which is unacceptable. With bank transfers being slow to resolve and PlayAUD not mentioning that, you might end up waiting around for weeks before your money is sent to your account. Not to mention that you might need to pay certain withdrawal fees, charged by your bank. It is even possible that the casino has such fees, though we don't really expect that of it, given that most of its peers have long stopped charging them.
Games and Game Suppliers
In general, we expect to see around 50 Suppliers listed on a casino's website. This would then mean that the house has a competitive amount of games to offer. Sadly, PlayAUD only featured the following:
In total, we counted around 20 Suppliers. And even though among them were massive names like Pragmatic play, the total amount of games you can play is pretty low. Here is what those games are:
- Slots: There are some famous slots like Big Bass Bonanza, Gates of Olympus and Wolf's Gold. All the games are sorted by their Suppliers and there is no way to filter them by their mechanics, which makes finding what you want to play pretty annoying.
- Table Games: There are a couple of live dealer Baccarat, Poker, Blackjack and Roulette tables, but that is far from what we expected to see. What's more, there is a very limited amount of virtual dealer table games too!
- Sports: The casino features a pretty underwhelming sportsbook, where players can bet on Football, Cricket, Tennis and so on games. Live betting is supported too, but the whole sportsbook feels like an afterthought. It is a pretty far cry from what we generally expect to see nowadays, and what other, better casinos can offer you. There are no special sports bonuses either.
PlayAUD is very far from what we would consider a good casino. It has many downsides, and not a single area in which its services are worthwhile. In fact, they are not even mediocre! Every aspect of the casino we covered was under the average, and the whole service makes for a very uncompelling place to bet.
What's more, we are just not fans of how secretive the house is about some of the most important aspects of its services. We would never recommend a casino which does not have its Terms and Conditions made readily available to the player, nor one which has absolutely no information on who is behind it. In conclusion, you would be much better off checking out one of our other reviews and finding a better place to bet.